Billing & Payments

How To Pay

Utility payments can be made by the following:
  • Customer Service Office (City Hall) Monday - Friday during business hours, excluding holidays
  • US Postal Service
  • Automated Telephone at 972-468-4101 (available 24 hours a day/7 days a week)
  • Automatic Monthly Bank Draft
  • Online with Master Card or Visa  There is a 2% transaction fee when paying by credit or debit card. 
    (available 24 hours a day/7 days a week)
  • Payment drop box located outside City Hall (payments are collected at 8:00 AM, Monday - Friday, excluding holidays)
  • We accept cash, check, money orders, Master Card or Visa.

    When paying your bill online with MasterCard or Visa, you have the option to make a single payment immediately, schedule a single payment for a later date, or AutoPay for recurring monthly payments.  Auto Pay allows payment date flexibility as you have the option to schedule the date you would like to have your account charged monthly (1st - 28th).  Keep in mind that this date will need to be prior to the due date of the bill to prevent a late fee and that the due date of your utility bill is not a set day every month.  This date can fluctuate slightly based on the billing cycle.

    Effective immediately, all accounts that had previously signed up for recurring monthly credit card drafts will be required to enroll online through the Auto Pay feature.  This is the only way to continue with a recurring credit card payment method.  The credit card draft program is being discontinued and replaced with the secure online Auto Pay feature.  After February 15, 2019, if customers have not transitioned to the online Auto Pay feature, a different form of payment will be required to keep account in good standing.  This change does not affect bank draft customers.  The online Auto Pay feature can be accessed by selecting the Online Payments link.    
    • There is a step by step tutorial on the main page of the website that provides information on how to setup auto pay.   
    • Additional information regarding the discontinuation of the credit card draft program is available by clicking News Release.
    • For questions regarding these changes, please contact us at 972-468-4100 or by email.
    If paying your bill through online banking with your financial institution, and when scheduling your payment, please allow 7-10 business days for payment to be received by our office.  Some banks choose to send a paper check through the US Postal Service instead of processing an electronic payment.

    The Customer Service Office is located on the first floor of City Hall at 206 North Murphy Road.

    If for any reason you did not receive your monthly billing statement, please email or call Customer Service @ 972-468-4100.  One of our Customer Service Specialist will be happy to assist you by providing another copy via fax or email.

    Electronic Payment Notice

    Effective October 1, 2011, when customers provide the City of Murphy with a check as payment, you authorize the City of Murphy to make a one-time electronic fund transfer from your account. For inquiries, call Customer Service at 972-468-4100.  

    Returned Checks

    There is a $35 fee for checks or drafts returned by your bank. The City of Murphy will only run checks through the bank once. The amount of the returned check and fees must be paid by cash or money order only.

    Did You Know

    The Public Works Department has an employee on-call 24 hours a day, 7 days a week, 365 days a year. If an emergency after regular business hours occurs, please call Dispatch at 972-468-4236 and they will immediately relay the message to the on-call staff.