Billing & Payment

New Water Rates Effective July 1, 2011  

Utility Payments:

EFFECTIVE OCTOBER 1, 2011 - When you provide a check as payment, you authorize The City of Murphy to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. For inquiries, please call 972-468-4100. 

Utility payments can be made in person, by mail, drop box, by bank draft  (click here for form).  We accept cash, check, money orders and Master Card or Visa. You may also pay your bill on line with Master Card or Visa.

If paying your bill on line at your own individual bank location we are not set up to receive these payments electronically the payments are mailed to us by your bank through the United States Post Office and come in a paper check form. Please allow 7-10 business days for this method of payment to be received.

We are located on the first floor of City Hall at 206 North Murphy Road. For your convenience there is a drive up payment drop box located by the main City Hall entrance. The box is located by the United States Postal Service drop box. The payment box is available 24 hours a day, 7 days a week.

There is a $25.00 fee for checks or drafts returned by your bank. The City of Murphy will only run checks through the bank once. The amount of the returned check and fees must be paid by cash or money order only.

If you did not receive your bill you may email us or call us and we can either send you another one by fax or email which ever you prefer. How to read your bill?

Due Dates:

Water meters are read and billed each month. Customers have 20 days to pay their bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized.

If the utility bill is not paid by the due date, a penalty of 10% of the balance on the account is applied and a late notice will be sent. Services will be disconnected if payment is not received in the Customer Service Department in full by the date printed on the late notice. There will be a $30.00 service fee that must be paid along with the bill due in order to have service restored. Please see the Fee Schedule for more details.

Billing Zone Information:

The City of Murphy is divided into three Zones. - VIEW MAP

• Zone 1 is the Northwest sector of the city (West of Murphy Rd. & North of FM 544)
• Zone 2 is the Northeast sector of the city (East of Murphy Rd. & North of FM 544)
• Zone 3 is the South sector of the city (South of FM 544).

Click your zone for the billing schedule to determine the dates your meter is read, the date your bill is mailed, due date, penalty date, final payment date, and cut off date.

Storm Water Fee - $3.00 flat rate

Re-Read Fee- $10.00 charge will be added to your next bill when your meter is reread and there is no problem found.  

 Did you know? 

The Public Works Department has an employee on-call 24 hours a day, 7 days a week, 365 days a year?
If it’s an emergency after regular business hours please call 972-965-6200 and they will dispatch the on-call Sewer employee.