Customer Service

The Customer Service Center for the City of Murphy is committed to delivering superior customer service that meets the needs of our residents, business owners, and others with unsurpassed professionalism, politeness, and promptness. Our Customer Service Center is uniquely positioned to handle a variety of demands including but not limited to building projects, water, sewer and solid waste issues. This allows our department to be the center of your customer service needs.

The Customer Service Center manages the City's billing for water, wastewater, recycling, trash service, along with Building Projects, commercial and residential permits, and inspections requests. We are here to help with new accounts, transfers, disconnect, reconnect, billing, and payments. We also handle all customer inquiries regarding trash and recycling service. Our goal is to serve our citizens with unsurpassed professionalism, politeness, and promptness.

The Customer Service Department handles:

• Water
• Waste Water
• Waste Management (Trash & Recycling)
• Alarm Permits Application
• Residential and Commercial Permits
• Building Inspections

EFFECTIVE OCTOBER 1, 2011- When you provide a check as payment, you authorize The City of Murphy to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. For inquiries, please call 972-468-4100. 

FOR YOUR CONVENIENCE

Drive up Payment Drop Box located by City Hall 
24 hours a day, 7 days a week

You can also pay your water bill online, by automatic ACH bank draft or credit card draft (click here for form). Payments can be made by Visa, Master Card, cash, check, and money order.

 

 

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Customer Service Manager: Candy McQuiston   Assistant Customer Service Manager: Teresa Thompson       Customer Service Specialists Tricia Stevenson Carletta Mims   Jane Howell      For a speedy response please email all inquiries to customerservice@murphytx.org

206 North Murphy Road Murphy, Texas 75094 Phone: (972) 468-4100 Fax: (972) 468-4104 After-hours: If you are experiencing an emergency water line break and/or a wastewater backup please call the emergency number 972-965-6200.  If your water service has been disconnected for non-payment and it is after City business hours you can call the emergency after-hours number to get your service restored. A $50.00 service fee will be charged. Emergency After-hours 972-965-6200. .