Public Safety Communications

Communications is the "nerve center" of the department and a critical link between the citizens and the responding units.

This unit operates 24 hours a day/365 days a year. The center is equipped with the latest in modern technology and is responsible for processing all 9-1-1 and non-emergency calls for service. The center also operates the TCIC/NCIC database to obtain driver license's, vehicle information and check warrants

Citizens often see police cars, ambulances and fire department units responding to calls, but not much thought is given to the process of initiating these responses. Those persons responsible for the dispatch of public safety units are the elite group of First Responders called Communications Technicians.

In the world of emergency communications, there is no way to know when the next emergency will occur. They have the proven ability to endure extreme levels of stress, work in a fast paced environment and perform several tasks simultaneously. Due to the specialized nature and technological advances of emergency communications, it takes a special person to perform the duties required. They often encounter people in crisis and must remain calm and professional at all times, no matter how serious the situation becomes. The lives of our citizens and our first responders often depend on their expertise.

 

LINKS:

History of 9-1-1

National Emergency Number Association (NENA)

Association of Public Safety Communications (APCO)

North Central Texas Council of Government (NCTCOG)

Federal Emergency Management Agency (FEMA)