Public Works Frequently asked Questions:

My street light is out or flickers on and off. How do I get it repaired?
A stop sign is down or damaged. How do I get it repaired?
A street sign is missing, damaged or something is incorrect. Who do I report it to?
Where is my customer shut-off for the water to my house?
What should I do if my sewer is backing up?
Can sewer gas enter my home from City sewer lines?
Where does Murphy get its water?
Who do I call if I am experiencing low or high pressure water issues in my home?
Water is coming out of the ground.  What should I do?
What should I do about a leak at the meter?
I have no water.  Whom should I contact?
I have a leak inside my home.  Will the City repair it?

 

My street light is out or flickers on and off. How do I get it repaired?
Report the problem to 972-468-4100 or click on the form to submit the problem. Please supply the address and electric provider (if known) for your neighborhood and we will notify the correct company for repairs. The majority of street lights in Murphy are owned and maintained by either Farmers Electric Company (FEC) or TXU Electric Delivery.

A stop sign is down or damaged. How do I get it repaired?
Report the problem to 972-468-4100 and please supply the address and cross street. If after regular business hours please call the emergency phone number at 972-965-6200 available 24 hours a day, 7 days a week, and 365 days a year.

A street sign is missing, damaged or something is incorrect. Who do I report it to?
Report the problem to the Water Department at 972-468-4100 or click on the form to submit a problem. Please supply the address and cross street and we will make the necessary repairs.

Where is my customer shut-off for the water to my house?
It is usually located near your house in the front flower beds.  You will need to call a professional plumber out to your home to determine the exact location of the shut-off. If it is a newly constructed home please contact your Builder to locate your water shut off valve.

What should I do if my sewer is backing up?
If it is during normal business hours, immediately contact the Water Department at 972-468-4100. If it is after normal business hours, or no one answers at the main number, call the emergency number: 972-965-6200. A Sewer Crew will be dispatched to the address.

Can sewer gas enter my home from City sewer lines?
Sewer gas can enter a building when the water located in a trap in the building evaporates. All fixtures that are connected to the sewer system must have traps on them. The water normally retained in the trap forms a barrier which keeps the gases from migrating from the sewer lines into the building.

Where does Murphy get its water?
The City of Murphy purchases its water from the North Texas Municipal Water District. NTMWD’s main source of water comes from Lake Lavon.

Who do I call if I am experiencing low or high pressure water issues in my home?
Call the Water Department at 972-468-4100 during normal business hours. If it is after normal business hours, call the emergency number at: 972-965-6200. If necessary, a Water crew will be dispatched to your home.

Water is coming out of the ground.  What should I do?
Water coming out of the ground could be caused by a broken water line or ground water seepage.  Please contact Public Works/Utilities at 972-468-4100 so that a crew can be dispatched to investigate the problem.

What should I do about a leak at the meter?
If the leak is on the City's side of a water connection, City crews will make repairs. If the leak is on the customer's side of the connection, the customer will need to arrange to have repairs made by a party other than the City.  If a utility bill suddenly increases tremendously, it usually is due to a leak in one of the customer's private pipes.  Leaks in City-owned water pipes do not register on customers' meters.

I have no water.  Whom should I contact?
The usual cause of not having water is non-payment of a utility bill.  Please contact Utility Billing at 972-468-4100 for payment and reconnection information.  If Utility Billing determines that service was not disconnected for non-payment or discontinued service, that office will dispatch a crew to determine the cause of the water delivery problem.

I have a leak inside my home.  Will the City repair it?
Please do not call us if you have a leak inside your home.  There may be a water supply cut-off in your "stop waste valve box" by the front faucet outside your home.  If there is no cut off valve or if you need assistance in turning off the water supply to your house, please call Utility Billing at 972-468-4100.