Billing Zone Information	Utility Payments
Due Dates	Reconnect & After Hours Service
Rates/Fees

Utility Payments :

Utility payments can be made in person, by mail, drop box, by bank draft. We accept cash, check, money orders and Master Card or Visa. You may also pay your bill on line with Master Card or Visa.

If paying your bill on line at your own individual bank location we are not set up to receive these payments electronically the payments are mailed to us by your bank through the United States Post Office and come in a paper check form. Please allow 7-10 business days for this method of payment to be received.

We are located on the first floor of City Hall at 206 North Murphy Road. The drop box is located inside the first set of double glass doors of the main City Hall entrance (across from the flag poles). The box is on left side of the wall under the bulletin board. For your convenience these doors remain unlocked 24 hours a day, 7 days a week.

There is a $25.00 fee for checks or drafts returned by your bank. The City of Murphy will only run checks though the bank once. The amount of the returned check and fees must be paid by cash or money order only.

If you did not receive your bill you may email us or call us and we can either send you another one by fax or email which ever you prefer. How to read your bill?

Due Dates:

Water meters are read and billed each month. Customers have 20 days to pay their bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized. If the utility bill is not paid by the due date, a penalty of 10% of the balance on the account is applied and a late notice will be sent. Services will be disconnected if payment is not received in the Water Department in full by the date printed on the late notice. There will be a $30.00 service fee that must be paid along with the bill due in order to have service restored. Please see the Fee Schedule for more details.

Reconnect Service:

To restore service after hours (weekends, holidays, nights) please call the after hours number at 972-965-6200 a $50.00 service fee will be applied to your water account for this after hour service and must be paid along with the balance due located on your door hanger notice that night by either dropping it in the night box located at City Hall or paying on line, or by coming in on the next business day at 8:00 a.m. to make payment.

Rates and Fees:

Monthly Water Rates

Monthly Wastewater Collection Rates
         
                Minimum Bill – for use in conjunction with Volumetric Rates

Volumetric rate (per 1,000 gallons) based on 3-month (November, January and February) winter average of water usage for Residential only. Murphy will begin to use a winter averaging for the purpose of calculating sewer charges on your utility bill.  The new sewer charges will be based on the water consumption average for three months (November, January and February).  Average consumption is applied against current sewer rates and becomes your constant sewer charge for 12 months beginning April 1, 2009. New customers to the system will be charged the City-wide residential average usage of 9,400 gallons until their own independent winter average has been established.
Monthly Solid Waste Rates

(Garbage and Recycling pickup)

Storm Water Fee - $3.00 flat rate

Re-Read Fee- $10.00 charge will be added to your next bill when your meter is reread and there is no problem found.