New Service:

The City of Murphy supplies your water, sewer and sanitation services. As a new water customer you are required to pay a deposit of $60.00 if you are buying a home and $100.00 if you are renting a home. You will need to come in and complete your application, bring your drivers license so that we may make a copy and pay the deposit to have your service started. Out of state checks and drivers licenses are accepted.  Letters of credit or payment history are not accepted in lieu of a deposit. You may download and print a copy of the application to bring with you. Deposits are held until service is terminated and it is then applied to the final billing.

To make changes to your account we will need all requests submitted in writing. You may complete the Account Change Form and fax it back to 972-468-4104.

Disconnects:

If you are moving out of the City of Murphy, please use the Account Change Form and tell us when you want to discontinue service at your address. Please make sure you include a forwarding address. The security deposit will be credited to your final bill. If there is a remaining balance due, you will receive a final billing. If there is a credit balance, you will receive a final billing and a check from the City of Murphy.

Service can be discontinued only between Monday thru Thursday during the hours of 8:00 a.m. and 5:00 p.m. We do not disconnect or cancel service on Fridays or weekends. Before deciding on a disconnect date, please be aware we will be out any time during the disconnect day to cut off the meter, if you plan to do any cleaning you may want to schedule the termination of service for the next day.

Transfers:

All residents must have an active water account on record with the City Of Murphy in good standing status, before we are able to transfer your service. The new address must be within the city limits of Murphy. Please complete the application and bring it to the Water Department or fax it to 972-468-4104 please inform us that you are transferring service to a new address and that you are already a current resident. We will transfer your deposit to the new address once everything has been completed and approved. You will still be responsible for your final billing at your pervious address.