Billing & Payments

How To Pay

Utility payments can be made in person, by mail, by automated telephone at 972-468-4101, by payment drop box located outside City Hall, or by bank/CC draft. We accept cash, check, money orders, Master Card or Visa. You may also pay your bill online with Master Card or Visa.  There is a 2% transaction fee when paying by credit or debit card.

To make payments by telephone
24 hours a day/7 days a week please call 972-468-4101.  
If paying your bill online at your own individual bank location, we cannot receive these payments electronically. The payments are mailed to us by your bank through the United States Postal Service and come in a paper check form. Please allow 7-10 business days for this method of payment to be received.

We are located on the first floor of City Hall at 206 North Murphy Road. For your convenience, there is a drive-up payment drop box located by the main City Hall entrance. The payment box is available 24 hours a day, 7 days a week.

If you did not receive your bill you may email or call us and we can either send you another one by fax or email.

Returned Checks

There is a $35 fee for checks or drafts returned by your bank. The City of Murphy will only run checks through the bank once. The amount of the returned check and fees must be paid by cash or money order only.

Did You Know

The Public Works Department has an employee on-call 24 hours a day, 7 days a week, 365 days a year. If it’s an emergency after regular business hours, please call 972-468-4236 and they will dispatch the on-call service employee.