- Customer Service
- Billing & Payments
Billing & Payments
How To PayUtility payments can be made by the following:
Customer Service Office (City Hall) Monday - Friday during business hours, excluding holidays US Postal Service Automated Telephone at 972-468-4101 (available 24 hours a day/7 days a week)
There is a 2% transaction fee for paying by credit or debit card. Additionally, effective October 1, 2020, there is $1.25 third party transaction fee for paying through the telephone payment system.
Automatic Monthly Bank Draft Online with Master Card or Visa (available 24 hours a day/7 days a week)
There is a 2% transaction fee for paying by credit or debit card. Additionally, effective October 1, 2020, there is $1.25 third party transaction fee for paying through the online payment portal.
Payment drop box located outside City Hall (payments are collected at 8:00 AM, Monday - Friday, excluding holidays)
We accept cash, check, money orders, Master Card or Visa.If paying your bill using online banking through your financial institution, and when scheduling your payment, please allow 7-10 business days for payment to be received by our office. Some banks choose to send a paper check through the US Postal Service instead of processing an electronic payment.
When paying your bill online using the online payment portal (MasterCard or Visa accepted), you have the option to make a single payment immediately, schedule a single payment for a later date, or AutoPay for recurring monthly payments. Auto Pay allows payment date flexibility as you have the option to schedule the date you would like to have your account charged monthly (1st - 28th). Keep in mind that this date will need to be prior to the due date of the bill to prevent a late fee and that the due date of your utility bill is not a set day every month. This date can fluctuate slightly based on the billing cycle.
The Customer Service Office is located on the first floor of City Hall at 206 North Murphy Road.
If for any reason you did not receive your monthly billing statement, please email or call Customer Service @ 972-468-4100. One of our Customer Service Specialist will be happy to assist you by providing another copy via fax or email.
Electronic Payment Notice
Effective October 1, 2011, when customers provide the City of Murphy with a check as payment, you authorize the City of Murphy to make a one-time electronic fund transfer from your account. For inquiries, call Customer Service at 972-468-4100.