Electronic Statements & Due Dates

Online Payment Reminders

Please remember, it is your responsibility to update any changes to your email address to the Customer Service Department to ensure you receive your monthly electronic notices. Failure to receive your bill does not exempt you from payment and / or late charges. If you have any questions and or need a copy of your bill please call the Customer Service Center immediately. To sign up for this service, please complete our Electronic / Paperless Billing Online Application form.

Note: The city is not responsible for Internet delivery of electronic statements.

Due Dates

Water meters are read and billed each month. Customers have 20 days to pay their bill and are responsible for the timely payment of the account. All payments are posted the day they are received. Postmarks are not recognized.

If the utility bill is not paid by the due date, a penalty of 10% of the balance on the account is applied and a late notice will be sent. Services will be disconnected if the payment is not received by the Customer Service Department in full by the date printed on the late notice. Accounts that are disconnected for non-payment are subject to a $30 service fee that is applied to the account. Please see the fee schedule for more details.