Payment Arrangement Request

Purpose 

A payment arrangement allows City of Murphy utility customers the opportunity to pay a utility bill while keeping the utility account in good standing (without penalty imposed). Customers may submit a request for a payment arrangement once in a 12-month period. Approval is not guaranteed.

With a payment arrangement, the amount of the bill is spread over a specific number of monthly installments (not to exceed 3 months). Customers are required to pay the agreed upon monthly installment for the past due balance on the account by the date indicated, in addition to paying the current portion of the account balance in full by the bill due date each month, to avoid a failed payment arrangement. A failed arrangement will be immediately subject to disconnection. A failed arrangement will not be considered for future payment arrangements within a 12-month period.

Payment Arrangement Terms:

1. The length of the payment arrangement will be based on the total amount of the outstanding balance.

2. The following timeframe will be allowed for payment arrangements:

· Outstanding balance up to $300, payment arrangement can be made for 2 months

· Outstanding balance greater than $300, payment arrangement can be made for 3 months

3. Payment arrangements must be agreed upon and signed by the utility customer before submission to customer service. A payment arrangement cannot be granted verbally by telephone.

4. A request must be received at least 48 hours prior to due date for review and consideration.

5. Consideration for a payment arrangement includes the following:

· The customer has not had any returned payments for insufficient funds in the last 12 months,

· Account is in good standing, with no more than 3 late penalties in the past 12 months

· No failed payment arrangements within the last 12 months.

6. Failure to fulfill the terms of the arrangement will result in service disconnection. Once service is disconnected, service will not be restored until the outstanding balance is paid in full.

7. A Request from the customer to final the account voids the agreement immediately and the balance is due in full. If payment is not received immediately, the account will be subject to disconnection.