Payment Extension Request

Purpose

A payment extension offers City of Murphy utility customers two potential protections during unforeseen circumstances (providing payment is received within 7 days):

1. Protection from penalty processing during the effective billing cycle

2. Protection from potential service disconnection during the effective billing cycle

Payment Extension Terms:

1. The length of the payment extension requested is 7 days or less.

2. Payment extension can only be requested once per calendar year.

3. Payment extension must be agreed upon and signed by the utility customer before submission to customer service. A payment arrangement cannot be granted verbally by telephone.

4. A request must be received at least 48 hours prior to due date to be eligible to allow time for processing.

5. A customer can be considered for a payment extension if:

· The customer has not had any returned payments for insufficient funds in the last 12 months,

· Account is in good standing with no more than 3 late penalties in the past 12 months,

· No failed payment arrangements within the last 12 months.

· No payment extension granted within the last 12 months.

6. Failure to fulfill the terms of the payment extension will result in payment of late penalty and/or service disconnection. Once service is disconnected, service will not be restored until outstanding balance is paid in full.

7. A Request from the customer to final the account voids the agreement immediately and the balance is due in full. If payment is not received immediately, the account will be subject to service disconnection the following day.